Shipping policy

Last updated: July 6, 2026

Thank you for shopping at Novexaura. We are committed to providing reliable shipping services and ensuring your order arrives as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times are:

  • United States: 5–10 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.

Free Standard Shipping may be available on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a tracking link.

Please allow 24–48 hours for tracking information to become available after shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at info@novexaura.shop.

If your order has not yet shipped, we will do our best to update the shipping address.

Once an order has been shipped, we cannot guarantee that address changes can be made.

Lost or Delayed Shipments

If your package appears to be delayed or lost during transit, please contact us at info@novexaura.shop.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may be charged by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product

We will review your claim and provide an appropriate solution.

Delivery Issues

If tracking information indicates that your package has been delivered but you have not received it, please:

  • Check with family members or neighbors.
  • Contact your local shipping carrier.
  • Contact us at info@novexaura.shop if you still need assistance.

Contact Us

If you have any questions regarding shipping, please contact us.

Novexaura

Website: https://novexaura.shop

Email: info@novexaura.shop

Business Address:

5515 46TH ST E
BRADENTON, FL 34203
United States